First Advantage and ID.me

First Advantage (formerly Sterling) works with ID.me to verify candidates as part of their employment background check. The role of ID.me is exclusively regarding identity verification; ID.me does not conduct background checks. This article explains how to verify your identity for First Advantage.

Sign in to First Advantage with ID.me

If you already have an ID.me account, sign in to your account:

From the identity verification email you received from First Advantage, select Click here to begin.
When prompted, select the ID.me button.
Follow the prompts to sign in to your ID.me account.
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that First Advantage will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me account

Changed your phone number? Visit I changed my phone number.
Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify your identity for First Advantage

If you don’t already have an ID.me account, you’ll create one before verifying your identity.

To see which documents you’ll need, visit Documents you need to verify your identity with ID.me.
For step-by-step instructions to verify, visit Verifying with KBA-R.

After you verify

After you’re verified, go back to First Advantage and sign in with your ID.me account. On the Authorize screen, review the information the organization will receive and select Allow to consent to share the information and access the application.

Who to contact for help

ID.me

ID.me can help if you have trouble with your account or verifying your identity. Common issues include:

First Advantage

First Advantage can help with questions or next steps after you finish verifying. For more info, visit their FAQ page or call (888) 889-5248.