Can’t log in to your ID.me account? Learn how to reset your password, multi-factor authentication (MFA) method, or sign in if you lost access to your email.
Reset your ID.me password
Visit Resetting your ID.me password for step-by-step instructions.
Reset your MFA method
To reset your MFA method, you must be able to sign in to your ID.me account using your email and password. Common MFA issues include:
- Not receiving MFA codes because you changed your phone number or got a new device
- Having trouble with your ID.me or other authenticator app
Visit How to reset your multi-factor authentication (MFA) method with ID.me for step-by-step instructions.
Sign in without access to your email address
If you remember your password, you may still be able to sign in without access to your email.
Visit Signing in if you can’t access the email address on your account for step-by-step instructions.