Accessing VA.gov with ID.me

Managing Your ID.me Account for VA.gov

• How do I change my email address for my ID.me account?
• How do I reset my ID.me password?
• How do I close my ID.me account?
• What do I do if I don't receive an email confirmation code?
• What do I do if the email confirmation code doesn't work?

Securing My VA.gov Account with 2FA

• What is 2-factor authentication (2FA)?
• What happens when I select ‘Text Message or Phone Call’ for 2FA?
• What happens when I select ‘ID.me Mobile Wallet app’ for 2FA?
• What happens when I select ‘Code Generator’ for 2FA?
• What happens when I select ‘FIDO U2F Security Key’ for 2FA?
• How do I change my 2-Factor authentication number or method?

Verifying My Identity

• How do I verify my identity for VA.gov?
• What information do I need in order to verify my identity?
• How do I verify my identity using my passport?
• How do I verify my identity using security questions?
• How do I verify my identity using my driver's license?
• What is a Primary or Secondary Identification Document?

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Account Security

• Is my information secure?
• How does ID.me protect my information?
• How do I report security vulnerabilities?
• How does ID.me use my information?
• How do I revoke a brand’s access to my information?
• Who is ID.me?

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