Accessing VA.gov with ID.me

Managing Your ID.me Account for VA.gov

• How do I change the email address in my ID.me account?
• How do I reset my ID.me password?
• How do I close / delete my ID.me account?
• What do I do if I don't receive an email confirmation link?
• What do I do if the email confirmation link doesn't work?

Securing My VA.gov Account with Multi-factor Authentication (MFA)

• What is multi-factor authentication (MFA)?
• What happens when I select ‘Text Message or Phone Call’ for MFA?
• What happens when I select ‘Code Generator’ for MFA?
• What happens when I select ‘FIDO U2F Security Key’ for MFA?
• What happens to my MFA when I change my phone?

Verifying My Identity

• How do I verify my identity for VA.gov?
• What information do I need in order to verify my identity?
• How do I verify my identity using my passport?
• How do I verify my identity using security questions?
• How do I verify my identity using my driver's license?
• What is a Primary or Secondary Identification Document?

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