Troubleshooting
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I’m having trouble getting a discount
After you verify for your community, you’ll be eligible for discounts with ID.me partner brands. To browse the offers...
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My discount isn’t working
ID.me Shop discounts are either applied automatically or by entering a promo code at checkout. This article explains ...
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Getting help claiming discounts
If you verified for an ID.me community and are struggling to claim an exclusive discount, there are a few troubleshoo...
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Troubleshooting Lowe's military discount
If the Lowe’s military discount you verified for isn’t applied at checkout, you may need to take additional steps. Th...
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Troubleshooting cash back purchases
Purchases made through ID.me Shop should appear in your account within 72 hours. This article explains the reasons yo...