Some organizations using Adobe and Docusign for document eSignatures require you to verify your identity with ID.me before securely signing an electronic document. This article outlines the general steps to verify your identity and sign your document.
1. Get started
Open the email from the organization, and select the link to verify with ID.me or review the document.
2. Share your information or verify your identity
- Sign in to your existing ID.me account or create a new account.
Note: If you’re signing with Docusign, ensure you add the same email address you used to receive the Docusign to your ID.me account before you verify or sign the document. - Complete multi-factor authentication (MFA). If you have trouble, reset your MFA. If you’re setting up MFA for the first time, you may need to use the ID.me Authenticator app.
- Follow the prompts, if required, to provide any additional information or verify your identity.
- From the Authorize screen, review the information that the organization will receive and then select Allow to consent to share your information.
3. Sign your document
- Return to the email you received containing the eSignature document and select the link in the email.
- Sign in to your ID.me account.
- Follow the prompts to sign your document.
Note: If your eSignature document has expired, contact the organization for assistance and next steps.
Who to contact for support
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
Adobe or Docusign
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for.
Before contacting them, confirm your verification was successful and that you shared your information with the organization.