If you’ve verified your identity and have trouble accessing a partner’s benefits and services, there are a few troubleshooting steps you can take before contacting the partner for help. This article explains how to confirm your identity verification was successful and that you shared your verification with the partner.
We also share tips for describing your issue to the partner if you need to contact them.
Who to contact for help
It’s important to know who you need to contact for specific issues. Use the table below to determine who you may need to contact.
|Contact the partner or government agency
Issues during the verification process:
Issues after the verification process:
Confirm your verification was successful
Before you contact an ID.me partner for help, confirm you successfully verified your identity and that you shared your information with the partner.
To confirm your identity is verified:
- Go to the ID.me sign in page and sign in to your account.
- Select My Wallet or Manage IDs.
- In your Wallet, under Active IDs, look for a Verified Identity card, like this:
Upgrade your verification
When verifying your identity for more than one partner, you may be required to provide additional information as proof of who you are. For example, a local or state organization may not require the same information as the IRS. So, in some cases, you may need to upgrade your ID.me account.
Confirm you shared your information
When verifying your identity for a partner using ID.me, you must consent to share your information with them. To see if you successfully shared your information, visit Finding who you shared your information with.
The important information to look for is:
- Website name – This is the name of the partner you verified for and shared your information with.
- Authorized – This shows the date and time you shared your information.
After confirming you verified your identity using ID.me, you may have questions about your benefits, forms, or other technical issues. To contact an ID.me partner, visit their site and look for their contact page.
When you contact ID.me partners, it’s helpful to:
- Tell them that you confirmed with ID.me that your identity or community verification was successful.
- Confirm the date and time you shared your information with them.
- Let them know what your question is.
Below are sample emails you can copy, customize, and send to ID.me partners, based on different scenarios.
I verified for the Internal Revenue Service using ID.me and shared my information with the IRS at TIME on DATE.
I also submitted my tax return information. Can you please tell me the status of my tax refund?
I verified my identity using ID.me and shared my information with your organization at TIME on DATE.
I haven’t yet received my benefits. Can you please give me a timeline of when I will receive them?