If you see a message like “You have an existing ID.me Wallet” or “Duplicate wallet,” it means you've already verified your identity with a different ID.me wallet. You can only have one verified wallet. This article explains how to sign in to your verified wallet, fix sign-in issues, or merge wallets if the option is available.

Can I merge my ID.me Wallets?

You can only merge wallets if you see a 'Merge wallets' button. Not everyone has this option, and ID.me Support cannot merge wallets for you.

• If you see the Merge wallets button and recognize the email, select it and follow the prompts.
• If you don’t see the option, continue to the next section to sign in with your verified wallet.

How to sign in with your verified wallet

If you get a ‘You have an existing ID.me wallet’ message, sign in to your verified wallet:

1. Check the email hint on the screen
   Does it match an email you’ve used before (work, personal, school, etc.)? This is the email you need to sign in with.
   
2. If you recognize the email, select Sign in with the existing wallet.
3. Enter the email address from the email hint, then your password.
4. Select Continue and follow the prompts.

I can’t sign in to my verified wallet

• Lost access to your email? Visit Signing in if you can’t access the email address on your wallet.
• Changed your phone number? Visit I changed my phone number.
• Not sure what the sign-in issue is? Visit I can’t sign in to my ID.me Wallet.

I want to use the email on my other wallet

Do you want to use the email from your other (non-verified) wallet on your verified wallet? Follow the steps in Close a duplicate ID.me Wallet to reuse your email.

I keep getting the "You have an existing wallet" message

This usually means you’re signed in to your other (non-verified) wallet and trying to verify again. To fix it:

1. Select Return to sign in or go to the ID.me sign-in page.
2. Enter the email address that was shown in the ‘You have an existing wallet’ email hint, then select Continue.
3. Enter your password, select Continue, then follow the prompts.

I don’t recognize the email address

If you don’t recognize the email in the email hint, or don’t remember creating the verified wallet, Contact ID.me Support.