When verifying your identity or group affiliation, you may see a “Duplicate Account” message that asks you to sign in with the original email address you verified with. This means you already verified under a different ID.me account. This article explains how to identify your original ID.me account’s email address.
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What to know
- Due to our policies, duplicate accounts may get suspended. If your account was suspended and you know it was a duplicate account, continue using the original ID.me account you created. If you notice your duplicate account is suspended, sign in to the original ID.me account you created.
- You cannot share your account with anyone, including spouses or other family members. If multiple members of your household require identity verification, they should create their own ID.me account using their email address.
Next steps
If you see the “Duplicate accounts” message during the verification process, you’ll want to identify the email address for your original ID.me account and sign in to that account. For steps to identify your email address, visit I can’t sign in to my account.