You will see a “Duplicate Account” error message if you try to verify your identity or group affiliation with an ID.me account that’s different from the account you verified with in the past. To fix this issue, sign in to your original ID.me account, using the email address for that account. This article explains how to identify the email address for your original ID.me account.
Identify your account’s email address
In the “Duplicate Account” error message, you may get a hint about the email address connected to your original ID.me account. For example, you may see an email formatted like this: firstname.lastname@example.org. Your next steps depend on whether or not you recognize the email address of your original ID.me account.
If you remember your original email address, sign in and continue to use this account. If you are having issues accessing the account, refer to the table below for next steps, depending on your situation:
|Can you access the email inbox associated with your original ID.me account?||Do you remember your original account’s password?||Can you complete MFA?||Next steps|
If your situation doesn’t match any of the scenarios in the table above:
- Go to the contact ID.me Support page
- Select Can’t sign in or don’t have an account.
- Fill out the form with information related to your original account.
If you don’t remember the email address of your original account, consider if you may have used an old work email or old email address you no longer use.
When to contact ID.me
To contact ID.me Support about having multiple accounts:
- Go to the contact ID.me Support page and select Sign in with ID.me.
- Sign in to your duplicate account.
- In the contact form, select I was told I have another account.
- Fill out the form with email addresses for any ID.me accounts you have.