Using the National Practitioner Data Bank for work

The National Practitioner Data Bank (NPDB) works with IDMe to provide authentication and identity verification through the Health and Human Services (HHS) External User Management System (XMS).

This article explains how to enable your NPDB account to use multi-factor authentication (MFA) and to verify your identity.

Get started

How you begin depends on whether you already have an IDMe Wallet or need to create an one for the first time.

Already have a wallet?

Do not create another wallet if you already have one. Instead, you’ll need to:

Add your work email
Enable MFA and share your information

Add your work email address

To add your work email address:

Go to IDMe My Wallet and sign in.
From My Wallet, select Profile, then in the Email section, select Add an email.
Enter your work email address. If you want to label this email address as your work email, check the box next to "Work".
Select Send confirmation. A confirmation message will be sent to your work email.

Tip: If you don't receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab.

Enable MFA and share your information

To enable MFA and share your identity information with NPDB:

On the NPDB website, select Sign in with a DBID and User ID.
Enter your DBID, user ID, and NPDB password, then select Continue.
On the Entity Registration Confirmation page, select Link to an MFA Service.
On the Select a Login Method page, select Sign In with IDMe.
Sign in and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that HHS XMS will receive and then select Allow to consent to share that information with them.
Return to the NPDB on your organization's Entity Registration Confirmation page.

Creating a wallet for the first time?

If you have never created an IDMe Wallet, you need to:

Create one using your personal email address
Add your work email
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an IDMe Wallet

To help ensure you always have access to your IDMe Wallet, create one using your personal email address, then add your work email.

To create a new wallet:

Go to IDMe My Wallet and select Create a wallet.
Enter your personal email address and a strong password, then select Create wallet. Learn how to create a strong password.
Follow the prompts to finish setting up your IDMe Wallet and to confirm ownership of your email.

Add your work email

To add your work email:

From My Wallet, select Profile, then in the Email section, select Add an email.

Enter your work email address. If you want to label this email address as your work email, check the box next to "Work."
Select Send confirmation. A confirmation message will be sent to your work email address.

Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab.

Enable MFA and share your information

To verify your identity:

On the NPDB website, select Sign in with a DBID and User ID.
Enter your DBID, user ID, and NPDB password, then select Continue.
On the Entity Registration Confirmation page, select Link to an MFA Service.
On the “Select a Login Method” page, select Sign In with IDMe.
Sign in and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that HHS XMS will receive and then select Allow to consent to share that information with them.
Return to the NPDB on your organization's Entity Registration Confirmation page.

Verify your identity

To verify your identity:

Go to the NPDB website and select Sign in with your MFA account.
Enter your DBID, user ID, and NPDB password, then select Continue.
On the Select a Login Method page, select Sign in with IDMe.
Sign in and set-up your multi-factor authentication method. Follow the prompts to complete your MFA setup.
You will return to the NPDB on your organization’s Entity Registration Confirmation page, select Continue.
On the “Select an Option” page, select the link Verify your identity now. You will be directed to IDMe.
You may need to sign into your IDMe Wallet again and complete multi-factor authentication (MFA).
You can verify using one of these methods:
- Self-Service: For step-by-step instructions, visit Verifying with Self-Service.
- Video Call: For step-by-step instructions, visit Verifying with a short video call.
- In Person: For step-by-step instructions, visit Verifying your identity in person.
From the Authorize screen, review the information that HHS XMS will receive, then select Allow to consent to share that information with them.
Return to the NPDB on your organization's Entity Registration Confirmation page.

Troubleshooting

Visit the articles below if you're having trouble.

Get help

Who you need to contact for help depends on if you completed the verification process or not.

IDMe

IDMe can help if you have trouble with the identity verification process. Common issues include:

NPDB

Contact the NPDB's Customer Service Center if you need help to access your NPDB user account or submit a query or report.

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