This article provides troubleshooting steps for signing in to your ID.me account. Please ensure you have tried these steps.
If you still can't sign in, an ID.me agent will help recover your account. You’ll be asked where you got stuck when resetting your password or MFA.
Reset your password
Visit Resetting your ID.me password for step-by-step instructions.
Reset your multi-factor authentication (MFA) method
If you changed your phone number or got a new device, you will need to reset your MFA method. Visit Resetting your multi-factor authentication (MFA) method for step-by-step instructions.
Sign in if you lost access to the email on your account
Even if you lost access to the email, you might still be able to sign in if you remember your password. Visit Signing in if you can’t access the email address on your account for step-by-step instructions.