This article explains how to fix any issues after you’ve merged your accounts.
I don't know which email address to use
After merging accounts, you can use any of the email addresses on your account to sign in. To add or remove emails from your account, visit Updating your account email address.
I don’t know which password to use
After merging accounts, use the same password that you used when creating your duplicate account. If you don’t remember your password, reset it.
I got an error after signing in
If you see an error message after using ID.me to sign in or verify at an organization, it may be because the name on your ID.me account doesn’t match the name the organization has:
- Go to your My Account and make sure the name on your account is your current legal name.
- If the name on your ID.me account isn’t correct, request an update to your name.
If all of your information is accurate on your ID.me account, contact the organization you need to access for additional assistance.
I don't recognize an email, phone number or MFA method on my account
You should only have emails and phone numbers on your account that you have access to.
If you don’t recognize an email on your account after merging accounts:
- Go to My Account.
- Select Manage profile.
- Delete the email that you don’t recognize. For step-by-step instructions to delete an email address, visit Updating your account email address.
If you don’t recognize a phone number or MFA method on your account after merging accounts:
- Go to My Account.
- Select the “Sign In & Security” tab.
- Select the trash can icon next to the MFA method you don’t recognize.