If your email address or name changed, you will want to update your ID.me account profile. This article explains how to update your ID.me profile.
Note: It’s not possible to update the home or mailing address, ZIP code, city, or phone number that displays in your ID.me profile. If this information is outdated, it won’t impact your ability to verify with ID.me partners. However, you can change the phone you use for multi-factor authentication (MFA).
Change your email address
In your ID.me account settings, you can add additional email addresses to your account or update your primary email address.
Change your legal name
If your legal name changed or if you notice your name isn’t spelled correctly in your ID.me profile, after you’ve been verified, you can request the change from your account settings.
Keep in mind:
- If you previously uploaded acceptable identity documents during verification, you may only need to submit the correct spelling of your name.
- To prove your name change, you may need to upload a photo of your driver’s license, state ID, passport card, or passport along with your name change document. If so, you will need to consent to ID.me’s Privacy Policy.
- Your documents must display your full legal name and cannot be expired. While full-color scans are acceptable, screen captures of documents aren’t acceptable.
To request an update to your name:
- Sign in to your ID.me account and complete multi-factor authentication method, if it’s set up.
- In your account dashboard, select Profile.
- Select Request an Update to Your Profile.
- Select Edit an error in my name or Change my legal name.
- Follow the prompts to enter the correct spelling of your name and upload identity documents, if required.
After you submit your name correction, ID.me Support will review the change and contact you by email in 1-3 days to confirm if it’s been approved or not.