If your identity verification attempt was unsuccessful, you may wish to use the Trusted Referee verification option. This process consists of a short video call where you upload and present acceptable documentation to verify your identity.
In order to connect with a Trusted Referee, repeat the verification process, then click the Verify identity on a video call button and follow the prompts on the screen below. (Trusted Referees are available from 7:30am to Midnight ET, 7 days a week.)
NOTE: During the call, you must have the physical copies of your documents in hand to present live on-camera to the Trusted Referee. If you need time to collect your documents, click Save and Return Later. We will email you a link you can use to resume the call at your convenience.