If your online identity verification attempt was unsuccessful, you’ll be routed to our Trusted Referee verification option.
Trusted Referees are available 24 hours a day, 7 days a week. In order to meet with a Trusted Referee, you must first upload and present acceptable documentation, such as a driver’s license or passport, to verify your identity. A Trusted Referee will review your documents before connecting with you over video chat. If your documents are acceptable, you will then enter a short video chat to show your physical documents to the Trusted Referee.
If you are prompted to verify your identity on a video call with a Trusted Referee, please follow the steps below:
1. Select “Get started.”Clicking this button starts the process to verify your identity on a video call. |
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2. Review and update your information.Confirm all your information is accurate and then select “Continue." |
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3. Type in your social security number. |
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4. Gather your documents.Proving your identity is as simple as uploading a photo of two primary documents or one primary and two secondary documents.
You’ll see a list of acceptable types of primary and secondary documents. Select which type of documents you want to upload.
Additionally, you will need to include a selfie (a photo of yourself). |
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5. If you selected “Take Photo,” type in your phone number to receive a link to upload your documents.If you selected “Choose Image,” you will be able to upload your documents already stored on your device.
You’ll receive a text message with a secure link from ID.me to take photos of your documents and a photo of yourself. |
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6. Take photos of your documents. |
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7. Take a selfie. |
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8. Confirm you have the documents before meeting with the Trusted Referee.While your documents are under review, you’ll see an estimated wait time.
Click here to read common reasons why identity documents are not accepted.
Note: If you select “Save & Exit”, we will email a link to return to this part of the identity verification process. |
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9. Start the video call with a Trusted Referee.If your documents were accepted, you will be prompted to start the video call with a Trusted Referee.
Show the Trusted Referee your documents, answer a few questions, and that’s it - your identity has been verified! |
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