If your online identity verification attempt was unsuccessful, you’ll be routed to our Trusted Referee verification option.
Trusted Referees are available 24 hours a day, 7 days a week. In order to meet with a Trusted Referee, you must first upload and present acceptable documentation, such as a driver’s license or passport, to verify your identity. A Trusted Referee will review your documents before connecting with you over video chat. If your documents are acceptable, you will then enter a short video chat to show your physical documents to the Trusted Referee.
If you are prompted to verify your identity on a video call with a Trusted Referee, please follow the steps below:
1. Select Get started.Clicking this button starts the process to verify your identity on a video call. |
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2. Review and update your information.Confirm all your information is accurate and then select Continue. |
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3. Type in your social security number.Why does ID.me ask for my SSN? |
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4. Gather your documents.Proving your identity is as simple as uploading a photo of two primary documents or one primary and two secondary documents. You’ll see a list of acceptable types of primary and secondary documents. Select which type of documents you want to upload. Additionally, you will need to include a selfie (a photo of yourself). |
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5. If you selected Take Photo, type in your phone number to receive a link to upload your documents.If you selected Choose Image, you will be able to upload your documents already stored on your device. You’ll receive a text message with a secure link from ID.me to take photos of your documents and a photo of yourself. |
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6. Take photos of your documents. |
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7. When prompted, take a selfie.For tips on how to take a selfie, click here. |
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8. Confirm you have the documents before meeting with the Trusted Referee.While your documents are under review, you’ll see an estimated wait time. If you select Save & Exit, we will email a link to return to this part of the identity verification process. Click here to read common reasons why identity documents are not accepted. |
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9. Join the video call with a Trusted Referee.If your documents were accepted, you will be prompted to start the video call with a Trusted Referee. Show the Trusted Referee your documents, answer a few questions, and that’s it - your identity has been verified! |
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