If your online identity verification attempt was unsuccessful, you may see the option to connect with an ID.me Trusted Referee.
A Trusted Referee is a trained identity specialist employed by ID.me to prove your identity. When verifying your identity with a Trusted Referee, you may be asked to upload photos of your identification documents and show the physical copies to an ID.me Trusted Referee. You may need to show either two primary documents or one primary document and two secondary documents and/or proof of a Social Security number. Your wait time for a Trusted Referee may vary, but you can choose to return later at a time that works best for you.
If you are prompted to verify your identity on a video call with a Trusted Referee, please follow the steps below:
Steps to verify with an ID.me Trusted Referee:
1. Select Get started.Clicking this button starts the process to verify your identity on a video call. |
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2. Review and update your information.Confirm all your information is accurate and then select Continue. |
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3. Type in your social security number.Why does ID.me ask for my SSN? |
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4. Gather your documents.Proving your identity is as simple as uploading a photo of two primary documents or one primary and two secondary documents. In most cases, you'll be able to successfully verify your identity with those documents, but there may be instances where we'll request additional documents. You’ll see a list of acceptable types of primary and secondary documents. Select which type of documents you want to upload. Additionally, you will need to include a selfie (a photo of yourself). |
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5. If you selected Take Photo, type in your phone number to receive a link to upload your documents.If you selected Choose Image, you will be able to upload your documents already stored on your device. You’ll receive a text message with a secure link from ID.me to take photos of your documents and a photo of yourself. |
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6. Take photos of your documents. |
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7. When prompted, take a selfie.For tips on how to take a selfie, click here. |
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8. Confirm you have the documents before meeting with the Trusted Referee.While your documents are under review, you’ll see an estimated wait time. If you select Save & Exit, we will email a link to return to this part of the identity verification process. Click here to read common reasons why identity documents are not accepted. |
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9. Join the video call with a Trusted Referee.If your documents were accepted, you will be prompted to start the video call with a Trusted Referee. Show the Trusted Referee your documents, answer a few questions, and that’s it - your identity has been verified! |
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