The California Employment Development Department (EDD) works with ID.me to help verify your identity, and status as a medical provider, for disability insurance (DI). This article explains how to verify your identity as a medical provider using self-service or on a video call.
Before you verify
Before you begin the verification process, gather the identification documents you’ll need to verify. The document you’ll need depends on if you verify using self-service or on a video call.
When verifying using self-service, you'll need an:
- Email address
- Social Security number
- Photo ID (driver's license, passport, passport card, or state ID)
- Mobile phone with camera or computer with a webcam
Tip: To help your documents get approved, follow our best practices for uploading identity documents from a smartphone or computer and webcam.
When verifying on a video call, you'll need an:
- Email address
- Social Security number
- Two primary documents or one primary document and two secondary documents
- Mobile phone with camera or computer with a webcam
1. Sign in to your CA EDD account
To begin the verification process:
- Visit the California EDD site and in the site header, select Benefits Login.
- Sign in with an existing EDD account or to create a new account, select Register Now.
- Select SDI Online, scroll to where it says “Physician/Practitioner”, and select Register as a Physician/Practitioner.
- Read California EDD’s terms and conditions, then select I Agree to confirm you agree to the terms.
- When prompted, select Verify with ID.me. You’ll be automatically directed to the ID.me sign-in page.
2. Create an ID.me account
To continue:
- If you have an ID.me account, sign in using your email address and password. Otherwise, select Create an ID.me account.
Note: Do not create more than one ID.me account. For more information, visit Can I have more than one ID.me account? - For new ID.me accounts, set up multi-factor authentication (MFA) to further protect your account. Otherwise, sign in using your MFA method. For step-by-step instructions for setting up MFA, select one of the following MFA methods:
Tip: If you’re setting up MFA for the first time, make sure to save or download your recovery code to ensure you always have access to your ID.me account.
3. Verify your identity
After you are signed in to your ID.me account, you can verify your identity using self-service or over a video call with a live agent.
To verify your identity using self-service:
- Select Self-Service, then select Continue. Self-service is a guided process where you'll need your Government ID and to take a selfie.
- Select the document type you’d like to upload. You can choose from a driver’s license or state ID, passport, or passport card.
- Upload photos of your document. Acceptable documents include driver’s license, state ID, passport, passport card. You may need to upload the front and back of your documents.
- Take and submit a video selfie. Your selfie will only be used to confirm that the person in the selfie matches your government ID. Your selfie and biometric data will be deleted within 24 hours of verification.
- Enter your Social Security Number if you are creating a new account.
- Review and confirm your information. Continue to verify yourself as a medical provider.
Verify as a medical provider
To complete the verification process, you need to enter your National Provider Identifier (NPI) credentials:
- Select Begin.
- Enter your personal Type 1 NPI number, then select Continue.
- Review your information to ensure it’s correct, then select Continue.
- If your credentials are approved, you will see a screen that says "You're Verified." Select Continue.
- Select Allow and continue to securely share your identity information with EDD and enable you to access the EDD application for which you verified.
Finish verification
To finish the verification process:
- In your CA EDD account, enter your information to the required fields, then select Next.
- Choose a communication preference, then select Submit.
Your verification is complete! You will receive an email from California EDD with more information.
To verify your identity on a video call:
- Select Video Chat Agent, then select Continue.
- Select Get Started, accept ID.me's consent to collect personally identifiable information, then select Continue.
- Enter your information. Make sure the information you provide matches the information on your identification documents. Select Continue.
- Enter your Social Security Number if you are creating a new account, then select Continue.
- Select the primary document you would like to use, then select Continue. You'll need to upload a photo of two primary documents or one primary and two secondary documents. Your document should:
- Show your full name and date of birth
- Not be a photocopy or screenshot of the document
- Be a photo or full-color scan
- Confirm the name on the document matches the name you previously entered, then select Continue.
- Select either one additional primary document or two additional secondary documents, then select Continue. You can take photos of the documents with your smartphone or by uploading files from your computer.
- Choose how you want to send ID.me your documents, then select Continue.
- Upload front and back photos of your document. Not all documents require front and back photos (for example, a U.S. Passport). Select Continue.
- Wait for your documents to be reviewed by an ID.me Video Chat Agent.
Attend the video call
After your documents are reviewed, you’ll attend a video call with an ID.me Video Chat Agent.
- You will receive an email from ID.me inviting you to join a video call with an ID.me Video Chat Agent; select Check in now to join.
- Wait for the next Video Chat Agent to be available. Make sure to have the documents you uploaded on hand, as you will need to show the documents during the video call.
- Confirm that you have your documents and that you consent to having your call recorded, then select Join video call. Video Chat Agent recordings are deleted within 30 days.
- Show the Video Chat Agent your documents and answer a few questions to verify your identity.
- After your video call is complete, you will receive an email with instructions. Go back to the SDI Medical Registration process and Sign in to your California EDD.
- Follow the steps below to verify your medical practitioner status.
Verify as a medical provider
To complete the verification process, you need to enter your National Provider Identifier (NPI) credentials:
- Select Begin.
- Enter your personal Type 1 NPI number, then select Continue.
- Review your information to ensure it’s correct, then select Continue.
- If your credentials are approved, you will see a screen that says "You're Verified." Select Continue.
- Select Allow and continue to securely share your identity information with EDD and enable you to access the EDD application for which you verified.
Finish verification
To finish the verification process:
- In your CA EDD account, enter your information to the required fields, then select Next.
- Choose a communication preference, then select Submit.
Your verification is complete! You will receive an email from California EDD with more information.