When verifying your identity for the IRS using either Self-Service or a video call, you can change the verification method at any point in the process. Follow the steps below to change methods and continue your verification.

To change verification methods:

1. Close your browser window
   At any point during the verification process on a mobile browser, close your browser window by tapping the tabs icon and swiping away the current window. If you’re on a desktop, select the "X" in the corner of the screen.
2. Exit the video call (if applicable)
   If you selected the video call method and are waiting for a Video Chat Agent, select Save & Exit to leave. You can ignore any emails from ID.me related to the video call.
3. Open a new window in your browser.
4. Go to the IRS application login page and select Sign in with ID.me.
5. Use your same email and password
   Enter the same email and password associated with your ID.me account, then complete multi-factor authentication (MFA).
6. Continue with your preferred verification method
   Once signed in, select your preferred verification method to continue.