IRS and IDMe

The IRS works with IDMe to verify identities and help taxpayers and tax professionals securely access IRS online tools. This article shows you how to sign in, create wallet, verify your identity, and fix common issues. You’ll also find links to helpful IRS resources.

Sign in to the IRS with IDMe

If you have an IDMe Wallet, sign in to your IDMe Wallet to access IRS online services.

For step-by-step instructions, visit Sign in to the IRS with IDMe to access online services.

Tip: Have trouble signing in to the IRS with your IDMe Wallet? Visit I can’t sign in to my IDMe Wallet.

Need to use your wallet for an IRS business application?

To use your IDMe Wallet with the IRS for work purposes, visit Use your IDMe Wallet for IRS business and tax pro services.

Create your IDMe Wallet and verify your identity

If you’ve never had an IDMe Wallet, create a wallet, and verify your identity. Choose a verification method:

Self–Service: The fastest method to verify; usually takes 5-10 minutes.
For step-by-step instructions, visit Verifying your identity with IDMe Self-Service.
Video call: You will upload your document, then join a quick video call.
For step-by-step instructions, visit Verifying with a short video call.

Note: If you live outside the United States and don’t have a U.S. phone number, mailing address, or Social Security number, you can still verify your identity. Learn more at Verifying if you live outside the United States.

Fix common IDMe and IRS issues

IDMe issues

Can’t sign in to your wallet: Learn how to fix sign-in issues.
Reset your multi-factor authentication (MFA) method: Get help resetting your MFA method.
Multiple wallets: Find out what to do if you have multiple IDMe Wallet.

IRS issues

Identity protection PIN (IP PIN): How to request an IP PIN.
Preparer tax identification number (PTIN) applications: Access your online PTIN account.
Request tax transcripts: Steps to obtain your tax records.
Check tax return refund status: Instructions for tracking your refund.
Adjusted Gross Income (AGI): Learn how to find your AGI.
Form W-2 and tax statements: Information on accessing your tax forms.
E4301 errors: Troubleshooting specific error messages.

Contact IDMe or IRS support

IDMe Support

Contact IDMe for help with:

Verifying your identity
Managing or closing your wallet
Other IDMe questions

To contact IDMe Support, visit Contact Support and sign in to your wallet.

IRS Support

Contact the IRS for help with:

Account balances: Payments and payment plans, such as online payment agreements (OPA).
Tax records: Getting tax transcripts or checking your refund status.
IRS IP PIN: Find steps to request an IP PIN.
Tax return information: Verifying details on your tax return.
IRS letters or notices: Assistance with responding to any communications from the IRS.

Contact the IRS:

If you received an IRS letter or notice, call the phone number listed on the document.
Visit the IRS Website for online tools, resources, and assistance options.

Alternative ways to access IRS applications

For alternative options:

Visit the IRS tool or application login page.
Find and select the “What if I can’t verify my identity?” section.
Select the “Alternative options” link.

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