If you saw a "Your device is not compatible" message, this guidance will help you find a supported device or confirm what your current device needs.
Here's what your device, browser, operating system, and phone number must support to complete identity verification with ID.me.
Devices
Use a supported device. You can start verification on a desktop computer, modern smartphone, or tablet. If you start on a desktop computer, you'll need to continue on a smartphone or tablet to take photos of your ID and complete your live selfie.
Your device must have:
- Internet access with an up-to-date browser
- A front-facing camera for video selfie
- Motion and orientation sensors for video selfie (built into most modern smartphones automatically)
Phone numbers
Use your personal phone and number
- During Self-Service verification, you’ll be prompted to enter your phone number.
- ID.me will send a verification code to your personal phone from a 5-digit number.
- Make sure to use your own phone number, not a shared one.
Shared phone plans
You can verify your identity even if your number is part of a shared or family plan. Just make sure to enter your own number, not a shared one.
If you don't have a personal phone or are using a shared device, you may be able to verify on a video call instead. Learn more about video call verification.
Voice-over-IP (VOIP) numbers cannot be used
Your phone number must be associated with a physical SIM on a carrier network. Voice-over-IP (VOIP) numbers are not accepted because they're not tied to a physical device and can't be used to confirm you have possession of a phone.
If you use a prepaid phone, it must be registered with one of the following carriers:
- AT&T
- Sprint
- T-Mobile
- Verizon
Browsers
We recommend updating your browser before you start. We support the latest versions of:
Internet Explorer is not supported.
Operating systems
Mobile device
- iOS: iOS 15.2 or later
- Android: Android 8.0 or later
Desktop device
Mac, Windows & Linux: The current and previous versions are supported.
What to do if your device doesn't qualify
If your current device doesn't meet these requirements, here are your options:
- Update your operating system. If your device supports a newer version, this may resolve the issue
- Switch to a modern smartphone or tablet
- Try a public computer, like one at a library
- Borrow a device from a friend or family member
- If none of those work, you may be able to verify on a video call. Learn more about video call verification.