During identity verification, you may need to return to a browser tab you already have open when submitting documents or taking a video selfie. A browser tab is an open webpage in Chrome, Safari, Microsoft Edge, or another browser.

Follow the instructions for your browser below. If you started verification on a computer and continued on your smartphone, go to Return to your computer after using your smartphone.

Chrome on iPhone

1. Find the Switch tabs icon. It looks like a square with a number inside it.
   
2. Select the Switch tabs icon to see your open tabs.
3. Select the tab where you started your IDMe verification.

Chrome on Android

1. Find the Switch tabs icon. It looks like a square with a number inside it.

   

2. Select the Switch tabs icon to see your open tabs.
3. Select the tab where you started your IDMe verification.

Safari on iPhone

1. Find the tabs icon. It looks like two overlapping squares.

   

2. Select the tabs icon to see your open tabs.
3. Select the tab where you started your IDMe verification.

Microsoft Edge on Android

1. Find the Tabs icon. It looks like a square with a number inside it.

   

2. Select the Tabs icon to see your open tabs.
3. Select the tab where you started your IDMe verification.

Return to your computer after using your smartphone

If you start your IDMe verification on a computer, you may need to use your smartphone to upload documents and take a video selfie. After completing these steps on your smartphone, you’ll return to your computer to continue verification.

1. Keep IDMe open on your computer. When prompted, enter your phone number. We’ll send you a text message. Keep this browser tab open.
2. Continue on your smartphone. Open the link in the text message. Follow the prompts to upload your documents and take a video selfie. When you’re finished, you’ll be instructed to return to your computer.
3. Return to your computer. Go back to the browser tab where you started your IDMe verification, then follow the prompts to continue.