To complete the ID.me identity verification process, ensure your device, browser, operating system, and phone number meet the requirements listed in this article.
Devices
You can use a mobile device (smartphone or tablet). Your device must have:
- Internet access with an updated browser
- Working camera (selfie camera)
Phone numbers
Use your personal phone and number
- During Self-Service verification, you’ll be prompted to enter your phone number.
- ID.me will send a verification code to your personal phone from a 5-digit number.
- Make sure to use your own phone number, not a shared one.
Shared phone plans
- Shared Plans: You can verify your identity even if your number is part of a shared plan (e.g., a family plan).
- Alternative Option: If you don’t have a personal phone or are using a shared device, you may be able to verify on a video call. Learn more about video call verification.
Voice-over-IP (VOIP) numbers cannot be used
For security reasons, Voice-over-IP (VOIP) phone numbers are not accepted.
If you use a prepaid phone, it must be registered with one of the following carriers:
- AT&T
- Sprint
- T-Mobile
- Verizon
Browsers
Mobile device browsers
- iOS: All major browsers (supported versions are the last two releases)
- Android: All major browsers (supported versions are the last two releases)
Desktop device browsers
We recommend updating your browser before starting the verification process.
We support the latest versions of the following browsers:
Operating systems
Mobile device
iOS & Android: The current and previous versions are supported.
Desktop device
Mac, Windows & Linux: The current and previous versions are supported.