Having trouble verifying with IDMe? Fix login and verification issues

Having trouble verifying your identity with IDMe? Whether you can’t sign in, upload documents, or submit a selfie, this article walks you through quick fixes for the most common issues so you can complete your verification successfully.

Can’t sign in to IDMe? Fix login issues

Find tips and next steps to sign in to your wallet:

Merge or fix duplicate IDMe wallet

Since you can only have one IDMe wallet, learn what to do if you create multiple wallets:

Trouble uploading documents? Try these fixes

Learn what to do if you had trouble uploading your documents or if your documents were rejected.

My documents were rejected

Learn what steps to take if your identity documents were rejected. For example, you may have submitted an ineligible document or the document was unreadable.

I legally changed my name

If you legally changed your name, you need to verify your identity on a video call. To learn how, visit Verifying using your new legal name.

Selfie not uploading? Fix camera issues

Learn what to do if you have trouble taking or submitting a quality selfie.

Self-Service verification failed? What to do next

If you weren’t able to verify your identity using Self-Service, you will need to verify on a video call.

How to check if you verified successfully

To check if you successfully verified your identity or community and shared your information with the organization or retailer, visit Finding who you shared your information with.

How to restart verification

If you started verifying your identity and didn’t finish, we recommend starting over:

Go to the agency or organization's website where you want to use IDMe.
When you’re on the website, select Sign in with IDMe or Verify with IDMe. You may also see a button of the IDMe logo.
Sign in to your wallet and follow the prompts to verify your identity or community affiliation.

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