You may see “We couldn’t verify your browser” if your browser blocks a required security check or if JavaScript is turned off. Follow the steps below to fix the issue and continue.

Before you start

Make sure you have an up-to-date version of your browser.

Use a different browser

Some browsers or settings may block our security checks.

1. Open a different browser, such as Chrome, Safari, Edge, or Firefox.
2. Go to the organization's website and select the ID.me button.
3. Sign in and follow the prompts.

If you still see the message, continue below.

Use a different device

Your device may be blocking the security check.

1. Switch to another device, like a smartphone, computer, or tablet.
2. Go to the organization's website and select the ID.me button.
3. Sign in and follow the prompts.

Turn on JavaScript

JavaScript must be turned on in your browser.

1. Go to your browser settings.
2. Find JavaScript settings.
3. Make sure JavaScript is turned on.
4. Refresh the page and try again.

Still need help?

If you still see the message after trying these steps, contact Support.