Getting an E4301, E4302, or E4303 error while verifying your identity with IDMe? These errors usually mean your personal info—like your name, phone number, or address—recently changed. Here’s how to fix the issue so you can verify your identity.

What Causes E4301, E4302, and E4303 Errors?

These error codes usually happen when your personal information doesn’t match public records. This can happen if you've recently changed your name, phone number, or home address.

How to fix these errors

To fix this issue:

1. Select Retry.
   
2. On the “Is your information displayed correctly?” screen, make sure your information is correct. If it’s not, select Edit next to the incorrect information, then update it.
3. If prompted, choose your verification method, then try again to verify your identity.