Technical troubleshooting
Finds steps to help fix technical issues. For example, learn about browser troubleshooting, answers to common technical issues, and how to address specific error messages.
- Change or update your phone number on ID.me
- Having trouble verifying with ID.me? Fix login and verification issues
- Switch between browser tabs to continue your ID.me verification
- Fix the “Sorry, you have been blocked” or 1015 error on ID.me
- Fix the “Something isn’t right” error on ID.me
- Can’t access services after ID.me verification?
- Technical requirements to verify your identity
- Fix camera or microphone not working during ID.me verification
- Fix ID.me error E4301, E4302, or E4303 during verification
- Turn off your VPN for ID.me verification
- Fix browser issues when using ID.me
- Troubleshoot common technical issues
- Fix error code 114
- Fix the ID.me Mismatched Information error during identity verification
- Review and confirm your information
- What does "We need more information" mean?
- Verify your identity with ID.me in Spanish or other languages
- Contacting ID.me Support