Technical troubleshooting
Finds steps to help fix technical issues. For example, learn about browser troubleshooting, answers to common technical issues, and how to address specific error messages.
- I changed my phone number
- I couldn't verify my identity
- Switching between browser tabs when verifying
- 'You have been blocked' errors
- “Something isn’t right” error message
- Getting help after verifying your identity
- Technical requirements to verify your identity
- Camera and microphone troubleshooting
- E4300 errors
- Turning off your Virtual Private Network (VPN)
- Clearing your browser's cache
- Updating your web browser
- Troubleshooting common technical issues
- Fixing error 114
- Fixing a 'Mismatched Information' error
- Reviewing and confirming your information
- What does "We need more information" mean?
- Verifying in a language other than English
- Contacting ID.me Support