Skip to main content
ID.me Help Center Help Center home page ID.me Help Center Help Center home page
Go to ID.me
Español (Latinoamérica)
    Go to ID.me
    English (US) Español (Latinoamérica)
  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. Technical troubleshooting

Technical troubleshooting

Finds steps to help fix technical issues. For example, learn about browser troubleshooting, answers to common technical issues, and how to address specific error messages.

  • Getting help after verifying your identity

    If you’ve verified your identity and have trouble accessing a partner’s benefits and services, there are a few troubl...

  • I couldn't verify my identity

    There are several steps you’ll take to verify your identity, like uploading your identity documents, taking a selfie,...

  • Switching between browser tabs during verification

    During the verification process, you may need to switch between browser tabs to complete your verification. You’ll be...

  • Technical requirements to verify your identity

    We recommend using devices, browsers, or operating systems that meet the technical requirements needed to complete ID...

  • “Something isn’t right” error message

    During the verification process, you may see this error message: “Something isn’t right: We are unable to process you...

  • Granting permission to use your device’s camera

    When verifying your identity, you may need to grant permission for your device to access your camera. This way, you c...

  • Fixing error code 4301

    If you recently changed your name, phone number, or home address, the E4301 error code may appear when verifying your...

  • Clearing your browser's cache

    While browsing the internet, your device will store data temporarily to load web pages faster. If you are experiencin...

  • Troubleshooting phone number verification

    ID.me may use your personal phone and phone number to verify that you are you—and not a fraudster pretending to be yo...

  • Updating your web browser

    To ensure you can successfully use ID.me, we recommend using the most up-to-date web browser. For a list of other tec...

  • Troubleshooting common technical issues

    If you run into technical issues while verifying your identity, use the checklist in this article to help fix the iss...

  • Fixing error 114

    “Error 114” or “Err 114” is a technical error that comes from your operating system, not from ID.me. This article exp...

  • Do I need a smartphone to verify my identity?

    You don’t need a smartphone to verify your identity. You can also verify your identity using a computer or tablet—as ...

  • Why doesn’t my email confirmation link work?

    If you are having trouble confirming your email address, it may be due to one of these issues: Spam and Junk Email Fo...

  • Fixing a 'Mismatched Information' error

    If you see a ‘Mismatched Information’ error while signing in to your ID.me account, this means the details you entere...

  • What do I do if I didn't answer my security questions correctly?

    To make sure you are you—and not someone pretending to be you—you may choose to verify your identity by answering...

  • Reviewing and confirming your information

    When completing your identity verification, you will be asked to confirm your information including your name, date o...

  • What does "We need more information" mean?

    When attempting to upload your identification documents multiple times, you may see a "We need more information" ...

  • Changing languages when using ID.me

    ID.me believes in “No Identity Left Behind”. We’re committed to creating a platform where anyone, regardless of racia...

  • How do I contact ID.me Support?

    You may be asked to sign in to your ID.me account when submitting a ticket to ID.me Support. This extra step helps ou...

ID.me Help Center Help Center home page

ID.me simplifies how individuals prove and share their identity online.

Follow ID.me on Twitter Like ID.me on Facebook Follow ID.me on LinkedIn Follow ID.me on Instagram
Contact Support
Español (Latinoamérica)
  • Copyright 2022 ID.me, Inc.
  • Privacy Terms Cash Back Terms Privacy Rights Center