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  1. ID.me Help Center
  2. Identity Verification
  3. Technical troubleshooting

Technical troubleshooting

Finds steps to help fix technical issues. For example, learn about browser troubleshooting, answers to common technical issues, and how to address specific error messages.

  • I changed my phone number
  • I couldn't verify my identity
  • Switching between browser tabs when verifying
  • 'You have been blocked' errors
  • “Something isn’t right” error message
  • Getting help after verifying your identity
  • Technical requirements to verify your identity
  • Camera and microphone troubleshooting
  • E4300 errors
  • Turning off your Virtual Private Network (VPN)
  • Clearing your browser's cache
  • Updating your web browser
  • Troubleshooting common technical issues
  • Fixing error 114
  • Fixing a 'Mismatched Information' error
  • Reviewing and confirming your information
  • What does "We need more information" mean?
  • Verifying in a language other than English
  • Contacting ID.me Support
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