Technical troubleshooting
Finds steps to help fix technical issues. For example, learn about browser troubleshooting, answers to common technical issues, and how to address specific error messages.
- Change or update your phone number on IDMe
- Having trouble verifying with IDMe? Fix login and verification issues
- Switch browser tabs to continue your IDMe verification
- Fix “We couldn’t verify your browser”
- Fix the “Sorry, you have been blocked” or 1015 error on IDMe
- Fix the “Something isn’t right” error on IDMe
- Can’t access services after IDMe verification?
- Technical requirements to verify your identity
- Fix camera or microphone not working during IDMe verification
- Fix IDMe error E4301, E4302, or E4303 during verification
- Turn off your VPN for IDMe verification
- Fix browser issues when using IDMe
- Troubleshoot common technical issues
- Fix error code 114
- Fix the IDMe Mismatched Information error during identity verification
- Review and confirm your information
- What does "We need more information" mean?
- Verify your identity with IDMe in Spanish or other languages
- Contacting IDMe Support