Arizona Health Care Cost Containment System (AHCCCS) and ID.me

The Arizona Health Care Cost Containment System (AHCCCS) works with ID.me to verify your identity to access your AHCCCS Online portal as a healthcare worker. This article explains how to update or create your ID.me account and verify your identity for AHCCCS.

Before you begin

• AHCCCS requires that your work email address be on your ID.me account and that your last name matches on both accounts.
• Add your work email before you share your information with AHCCCS
• Make sure the name on your ID.me profile is correct and matches your current legal name. If you've legally changed your name, update your name on your ID.me account.
• To create an AHCCCS account that matches your verified identity, register for a new AHCCCS online account or contact the AHCCCS Support Center.

Already have an ID.me account?

If you already have an ID.me account: 

1. Sign in to your ID.me account.
2. Add your work email address to your account.
3. Go to the AHCCCS Online Portal and login with your AHCCCS credentials.
   If you don’t have AHCCCS credentials, register for a new account.
4. Select Verify with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
5. Follow the prompts to provide any additional information, if required.
6. From the Authorize screen, review the information that AHCCCS will receive, then select Allow to consent to share your information with them.

Creating an ID.me account for the first time?

1. Go to ID.me and select Create an ID.me account. 
2. Follow the prompts to create your account. 
3. Add your work email address to your account.

Verify your identity for AHCCCS

1. Go to the AHCCCS Online Portal and login with your AHCCCS credentials. 
   If you don’t have AHCCCS credentials, register for a new account.
2. Select Verify with ID.me and sign in to your ID.me account.
3. Complete multi-factor authentication (MFA) or add MFA to protect your account.
4. Verify your identity:
   • Self-Service: For step-by-step instructions, visit Verifying your identity with Self-Service
   • Video Call: For step-by-step instructions, visit Verifying with a short video call
5. Share your information with AHCCCS:
   • Self-Service: From the Authorize screen, review the information that AHCCCS will receive, then select Allow to consent to share your information with them.
   • Video Call: Follow the steps in the email you receive after the video call to share your information.

Who to contact for help

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

• Account sign-in issues
• Uploading identification documents or selfies
• Fixing documents that were rejected

AHCCCS

They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from the organization you need to access.