The Arizona Health Care Cost Containment System (AHCCCS) works with IDMe to verify your identity to access your AHCCCS Online portal as a healthcare worker. This article explains how to update or create your IDMe Wallet and verify your identity for AHCCCS.

Before you begin

• AHCCCS requires that your work email address be on your IDMe Wallets and that your last name matches on both.
• Add your work email before you share your information with AHCCCS.
• Make sure the name on your IDMe profile is correct and matches your current legal name. If you've legally changed your name, Change or update your name on IDMe.
• To create an AHCCCS account that matches your verified identity, register for a new AHCCCS online account or contact the AHCCCS Support Center.

Sign in to AHCCCS

If you already have an IDMe Wallet, sign in:

1. Go to the IDMe sign-in page and sign in.
2. Add your work email address if you haven’t already.
3. Go to the AHCCCS Online Portal and login with your AHCCCS credentials.
   If you don’t have AHCCCS credentials, register for a new account.
4. Select Verify with IDMe, then sign in and complete multi-factor authentication (MFA).
5. Follow the prompts to provide any additional information, if required.
6. From the Authorize screen, review the information that AHCCCS will receive, then select Allow to consent to share your information with them.

I can’t sign in to my IDMe Wallet

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my IDMe Wallet.

Verify for AHCCCS

1. Go to the IDMe sign-in page and select Create a wallet. 
2. Enter your personal email address and password.
3. Select Create wallet, then follow the prompts. 
4. Add your work email address.

Verify for AHCCCS

1. Go to the AHCCCS Online Portal and login with your AHCCCS credentials. 
   If you don’t have AHCCCS credentials, register for a new account.
2. Select Verify with IDMe and sign in.
3. Complete multi-factor authentication (MFA) or add MFA to protect your wallet.
4. Verify your identity:
   • Self-Service: For step-by-step instructions, visit Verifying your identity with Self-Service
   • Video Call: For step-by-step instructions, visit Verifying with a short video call
5. Share your information with AHCCCS:
   • Self-Service: From the Authorize screen, review the information that AHCCCS will receive, then select Allow to consent to share your information with them.
   • Video Call: Follow the steps in the email you receive after the video call to share your information.

Who to contact for help

IDMe

IDMe can help if you have trouble with your wallet or verifying your identity. Common issues include:

• Signing in
• Uploading documents or selfies
• Fixing rejected documents

AHCCCS

AHCCS can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization