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  5. Arizona Health Care Cost Containment System (AHCCCS)

Arizona Health Care Cost Containment System and ID.me

The Arizona Health Care Cost Containment System (AHCCCS) works with ID.me to verify your identity to access your AHCCCS Online portal as a healthcare worker. This article explains how to update or create your ID.me account and verify your identity.

Note: It’s important to ensure the name on your ID.me profile is spelled correctly and reflects your current legal name. If your legal name has recently changed, follow the steps on Updating your name on your ID.me account. If you need an AHCCCS account that matches your verified identity, register for a new AHCCCS online account or contact the AHCCCS Support Center. 

Getting started

AHCCCS requires that your work email address be associated with your ID.me account and that your last name matches on both accounts. Because of this requirement, the process varies slightly depending on whether you already have an ID.me account or are a new member.

Select a tab that aligns with your status—whether you already have an ID.me account or are creating an ID.me account for the first time—for complete instructions.

Already have an ID.me account? Creating an ID.me account for the first time?

If you are an existing ID.me member, do not create another account. Instead, first add your work email address to your ID.me account. Then, you can sign in to the AHCCCS Online Portal and consent to share your verified identity information.

Tip: If your AHCCCS work email is already connected to your ID.me account, follow the steps below to add a secondary email to your ID.me account. A secondary email address can help ensure you always have access to your ID.me account.

Add your work email address

  1. Sign in to your ID.me account.

  2. Select Profile.

  3. Under “Email,” select +  Add Email, then enter your work email address.
    Add email address.png

  4. Select Send verification. A confirmation message will be sent to your work email address.
    Send verification.png

    Tip: If you don’t receive the email, check your spam folder. You can select Resend verification to send a new confirmation email.
  5. Select the link in the email to confirm this email address.
    Confirm your email.png

After you have confirmed the email, it displays in the “Profile” tab of your account.

Sign in and share your information

  1. Go to the AHCCCS Online Portal and login with your AHCCCS credentials.
    If you don’t have AHCCCS credentials, register for a new account.
  2. Select Verify with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
  3. If required, follow the prompts to provide any additional information.
  4. From the Authorize screen, review the information that AHCCCS will receive and then select Allow to consent to share that information with them.

Do you have multiple ID.me accounts?

If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in How to use an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.

For more information on duplicate accounts, visit What to do if you have a duplicate account.

Getting help

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

AHCCCS

They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

  1. Confirm your verification was successful
  2. Confirm you shared your information with the organization
  3. Review our best practices and sample messages of how to request help from the organization you need to access.