If you changed your phone number and can't access your ID.me Wallet or complete identity verification, this article can help. Learn how to reset your MFA method or verify your identity using your new number—even if you're locked out.

Can’t get a code? Reset your MFA and use your new number

If you’re unable to sign in because the multi-factor authentication (MFA) code is being sent to your old phone number, you’ll need to reset your MFA method. This will allow you to set up a new MFA method that uses your current phone number. 

To learn how, visit Resetting your multi-factor authentication (MFA) method. 

Trouble verifying with your phone number?

During identity verification, we may have trouble confirming that your new phone number belongs to you.

If this happens, follow the prompts on the screen to verify your identity on an extended video call.