Change your IDMe email address

You can change, add, or delete email addresses linked to your IDMe Wallet at any time. This article explains how to update your email address, set a default email, and fix common email issues.

Note: You can’t use the same email address on more than one IDMe Wallet. If you're trying to reuse an email, you’ll need to remove it from the other wallet first.

Tip: Add a second email address to your wallet so you always have another way to sign in—especially if you lose access to your default email.

Add a new email address

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, select Add an email.
Enter an email address you own, and select whether it is your personal or work email.
Select Add email. A confirmation code is set to your email address.

Tip: If you don't receive the email, check your spam folder. You can resend the verification if needed.
Enter the code to verify your email.

Change your default email

Your default email address receives important messages about your IDMe Wallet and verification. If you've signed up for marketing emails, it also receives those messages.

The email address you used to create your wallet is your default email. If you've added more than one email address to your account, you can change which one is your default.

To change your default email:

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, find the email you’d like to set as default.
Select the three dots next to the email and select Set as default. If you haven't verified the email address, a code will be sent to verify.

Mark an email as personal or work

You can mark emails on your wallet as either personal or work:

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, find the email you want to label.
Select either "Work" or "Personal" from the Use for drop-down menu.

Remove or delete an email address

You can remove an email address from your IDMe Wallet.

Before removing an email address, make sure:

It isn’t your default email. If it is, add another email address and set the new one as your default.
You have another personal email. You must keep at least one personal email on your IDMe Wallet. If you only have one, add another personal email before removing it.

To delete an email address:

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, find the email you want to remove.

If the email is your default email, add another email address and set it as your default before continuing.
Select the three dots next to the email address.
Select Delete.
Confirm by selecting Delete.

Fix problems adding your email

My email is associated with another wallet

If you're unable to add an email because it’s associated with another wallet, follow the steps in Close a duplicate IDMe Wallet to reuse your email.

If you received the error above but don’t have another wallet, Contact IDMe Support.

I can’t confirm my email address

You’ll need to confirm your email to add it to your wallet. If you have trouble confirming it, visit Confirming your email address.

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