If your name change request in your IDMe profile was rejected, you can try again. This article explains why requests get denied and shows you how to fix common issues like selecting the wrong update reason or uploading the wrong documents.

1. Choose the right reason for your name update

Since there are two different scenarios to request an update to your name, make sure to select the correct one:

• Change my legal name – Choose this option only if you legally changed your name. This means you changed your legal name with government agencies and you’d like your new name to be reflected in your IDMe profile.
• Edit an error in my name – Choose this option if you notice a typo in your name and need to fix it.

If you choose the wrong reason, your name update request will be rejected. 

2. Update the name fields

After you choose a name update option, you’ll see a screen with name fields pre-filled with the current name on the IDMe profile. 

Delete any part of your name that is incorrect, then enter the correct spelling or new legal name in the appropriate field.

If someone else’s name displays in the name fields

• If someone else’s name displays, you may have accidentally signed in to someone else’s IDMe Wallet. To use an IDMe Wallet in your name, sign out, then sign in to your own wallet or create one. 
• Do not request a name update if you’re signed into another person’s wallet. An IDMe Wallet is tied to an individual’s identity, similar to a driver’s license.  

3. Upload required documents for your name change

After you confirm you’re signed in to your IDMe Wallet, make sure you have the correct identity document, based on the name change option you chose. Review these document requirements before you submit another name change update:

Change your legal name 

To change your legal name in your wallet you need to upload two documents:

1. A primary document with your new legal name
2. A linking document that shows the relationship between the name on your IDMe Wallet and your new legal name. Linking documents can include your marriage certificate, domestic partnership, or legal name change document.

Tips for success:

• Your primary document must show your new legal name. If you don't have a document with your new name, we cannot update the name on your IDMe Wallet.
• The linking document must be an original or certified copy. Screenshots and photocopies are not accepted.
• If you have changed your name multiple times since creating your wallet, a linking doc for each change is needed. Include all documents in the same photo that you upload.

Edit an error in your name 

To fix a typo in your name you may be asked to upload one primary document. The name on this document must match the name that is on your IDMe Wallet.

Resubmit your name change request

After you’ve gone through the above checklist, you’re ready to submit another name update. For step-by-step instructions to request a name update, select the link that applies to your situation:

• Change my legal name
• Edit an error in my name