Add a work or business email to your IDMe Wallet

Adding a work or business email to your IDMe Wallet lets you use IDMe for business purposes. Each person can only have one IDMe Wallet—you cannot have separate work and personal wallets. You can add multiple emails (personal and work) to the same wallet. This article shows how to add your work or business email.

Add your work email to your wallet

To add your work email to your wallet:

Go to the IDMe sign-in page
Follow the prompts to sign in to your IDMe Wallet.
From “My Wallet,” select Profile.
Select Add an email.
Enter your work email address, then under “Email Type”, check “Work”.
Select Send confirmation. A confirmation message will be sent to your new email.
Open the confirmation email and select Confirm your email.

Note: If needed, set your work email as the primary email on your wallet.

Trouble signing in to add your email

Changed your phone number? Visit I changed my phone number.
Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
Unsure of your sign-in issue? Visit I can’t sign in to my IDMe Wallet.

Can’t add work email?

Issue	Next steps
Error message displayed when trying to add my work email (i.e. email is on another wallet, email is invalid, etc.)	Your work email is already on a different IDMe Wallet. To learn how to fix this, visit Troubleshooting "email already in use" issues.
Created a wallet using my work email, tried to verify my identity, and I saw a “You have an existing wallet” message	Visit Multiple IDMe Wallets for next steps.
Didn’t receive email to confirm my work email address	Check your spam and junk folders. If you have the "Confirm Your Email Address" window open, select Resend my verification. For more help, visit Confirming your email address.
Change your work email	Sign in to your wallet, delete your old work email, then add your new work email.
Set work email as primary	Sign in to your wallet, then set your work email as the primary email.

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