You may see an error saying that your email is already being used on another IDMe Wallet. This usually happens if you’ve created more than one wallet, are trying to add an email that’s already in use, or don’t remember registering before. This article explains how to fix the “email already in use” error.

Common “email already in use” errors

You may encounter one of the following error messages:

• “This email is already registered with another IDMe Wallet.”
• “Email not added: This email could not be added because it is either invalid, already associated with another wallet, or you've attempted to add too many emails within a short period of time.”

Fixing email errors based on your situation

How you fix a duplicate email error depends on what you were trying to do that led to the error.

If you’re adding an email to an existing IDMe wallet

To fix this error: 

• Close your other wallet to make the email available. For step-by-step instructions, visit Close a duplicate IDMe Wallet to reuse your email. After you close the wallet, sign in to your existing wallet and add the email address.
• Alternatively, you can add a different email address to your existing wallet if you have an email that’s different from the one that caused the error.

If you’re creating a new wallet and get an email error

To fix this error you will need to use your existing IDMe Wallet. To sign in:

1. Go to the IDMe sign-in page.
2. Enter your email and password.
3. Sign in to your wallet.

If you don’t remember your password, visit Resetting your IDMe password.

Other reasons for email issues 

If you don’t remember creating a wallet

1. Go to the IDMe sign-in page, enter your email address, then select Continue.
2. Select Forgot password?.
3. Enter your email address, then select Continue.
4. Reset your password to sign in. Visit Resetting your IDMe password for step-by-step instructions.

If your email isn’t associated with a wallet

If you enter an email address and it says there isn’t a wallet associated with that email or the email is not valid, contact IDMe Support for help with next steps. When you submit a ticket to Support, include the email address that you tried to add to your wallet.