Using HHS SmartStart Hub for work – ID.me Help Center

The Department of Health and Human Services (HHS) works with ID.me to verify your identity for the SmartStart Hub, before completing onboarding activities. ID.me is certified against federal standards to provide secure identity verification. Your ID.me Verified Identity helps businesses and government agencies ensure that the person logging in to your account is really you and not someone pretending to be you.

This article explains how to set up your ID.me account to use with HHS SmartStart Hub.

Important

To use the HHS Payment Management System, visit Using HHS Payment Management System for work.
If you are looking for the National Practitioner Data Bank (NPDB), go to National Practitioner Data Bank and ID.me.
To access another HHS application, visit Health and Human Services Department and ID.me.

Get started

How you begin depends on whether you already have an ID.me account or need to create an ID.me account for the first time. Select the appropriate tab below for step-by-step instructions.

Do not create another account if you already have one. Instead, you’ll need to:

Add your work email to your ID.me account
Sign in to HHS SmartStart Hub and consent to share your verified identity information

Add your work email address

To add your work email address to your ID.me account:

Go to ID.me My Account and sign in.
From My Account, select Profile, then in the Email section, select +Add an email.
Enter your work email address. If you want to label this email address as your work email, check the box next to “Work”.
Select Send confirmation. A confirmation message will be sent to your work email.

Tip: If you don't receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation.
Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account.

Sign in and share your information

To access HHS SmartStart Hub:

Go to the HHS SmartStart Hub Registration Portal.
Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that HHS SmartStart Hub will receive and then select Allow to consent to share that information with them.

If you do not have an ID.me account, you need to:

Create an ID.me account using your personal email address
Add your work email to your ID.me account
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an ID.me account

To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your work email.

To create a new account:

Go to ID.me and select Create an ID.me account.
Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.

Add your work email to your account

To successfully verify your identity for HHS SmartStart Hub, first add your work email to your ID.me account.

To add your work email:

From My Account, select Profile, then in the Email section, select +Add an email.

Add an email.png

Enter your work email address. If you want to label this email address as your work email, check the box next to “Work”.
Select Send confirmation. A confirmation message will be sent to your work email address.

Tip: If you don’t receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation.

4. Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab of your account.

Verify for HHS SmartStart Hub

To verify your identity:

Go to the HHS SmartStart Hub Registration Portal, then select Sign in with ID.me.
Sign in to your ID.me account.
Set-up your multi-factor authentication method. Follow the prompts to complete your MFA setup.
You can verify using Self-Service or on a video call with an ID.me Video Chat Agent agent:
- Self-Service: For step-by-step instructions, visit Verifying with Self-Service
- Video Call: For step-by-step instructions, visit Verifying with a short video call.
From the Authorize screen, review the information that the agency will receive and then select Allow to consent to share that information with the HHS SmartStart Hub.

After ID.me verifies your identity, you will receive a confirmation message as a way to protect you from fraud.

Do you have multiple ID.me accounts?

If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in Using an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.

Get help

ID.me Support can help with questions related to:

The verification process
Your ID.me account settings
Deleting your ID.me account
Other questions involving the use of ID.me

To contact ID.me Support, go to our contact page and sign into your account.

For questions about the HHS SmartStart Hub Portal or about onboarding activities, contact PSC-Investigation-Info@psc.hhs.gov.