Using HHS SmartStart Hub for work

The Department of Health and Human Services (HHS) works with IDMe to verify your identity for the SmartStart Hub, before completing onboarding activities. IDMe is certified against federal standards to provide secure identity verification. Your IDMe Verified Identity helps businesses and government agencies ensure that the person logging in is really you and not someone pretending to be you.

This article explains how to set up your IDMe Wallet to use with HHS SmartStart Hub.

Important

To use the HHS Payment Management System, visit Using HHS Payment Management System for work.
If you are looking for the National Practitioner Data Bank (NPDB), go to National Practitioner Data Bank and IDMe.
To access another HHS application, visit Health and Human Services Department and IDMe.

Get started

How you begin depends on whether you already have an IDMe Wallet or need to create one for the first time. Select the appropriate tab below for step-by-step instructions.

Do not create another wallet if you already have one. Instead, you’ll need to:

Add your work email to your IDMe Wallet
Sign in to HHS SmartStart Hub and consent to share your verified identity information

Add your work email address

To add your work email address:

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, select Add an email.
Enter your work address, and select "Work" from the Use for drop-down menu.
Select Add email. A confirmation code is set to your email address.

Tip: If you don't receive the email, check your spam folder. You can resend the verification if needed.
Enter the code to verify your email.

Sign in and share your information

To access HHS SmartStart Hub:

Go to the HHS SmartStart Hub Registration Portal.
Select Sign In with IDMe, then sign in and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that HHS SmartStart Hub will receive and then select Allow to consent to share that information with them.

If you do not have an IDMe Wallet, you need to:

Create an IDMe Wallet using your personal email address
Add your work email
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an IDMe Wallet

To help ensure you always have access to your IDMe Wallet, create one using your personal email address, then add your work email.

To create a new wallet:

Go to IDMe and select Create a wallet.
Enter your personal email address and a strong password, then select Create wallet. Learn how to create a strong password.
Follow the prompts to finish setting up your IDMe Wallet and to confirm ownership of your email.

Add your work email

To successfully verify your identity for HHS SmartStart Hub, first add your work email.

To add your work email:

From My Wallet, select Profile, then in the Email section, select Add an email.
Enter your work address, and select "Work" from the Use for drop-down menu.
Select Add email. A confirmation code is set to your email address.

Tip: If you don't receive the email, check your spam folder. You can resend the verification if needed.
Enter the code to verify your email.

Verify for HHS SmartStart Hub

To verify your identity:

Go to the HHS SmartStart Hub Registration Portal, then select Sign in with IDMe.
Sign in.
Set-up your multi-factor authentication method. Follow the prompts to complete your MFA setup.
You can verify using Self-Service or on a video call with an IDMe Video Chat Agent agent:
- Self-Service: For step-by-step instructions, visit Verifying with Self-Service
- Video Call: For step-by-step instructions, visit Verifying with a short video call.
From the Authorize screen, review the information that the agency will receive and then select Allow to consent to share that information with the HHS SmartStart Hub.

After IDMe verifies your identity, you will receive a confirmation message as a way to protect you from fraud.

Get help

IDMe Support can help with questions related to:

The verification process
Your IDMe wallet settings
Deleting your IDMe Wallet
Other questions involving the use of IDMe

To contact IDMe Support, go to our contact page and sign in.

For questions about the HHS SmartStart Hub Portal or about onboarding activities, contact PSC-Investigation-Info@psc.hhs.gov.

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