The Department of Health & Human Services (HHS) works with ID.me to verify your identity for the Payment Management System (PMS). ID.me is certified against federal standards to provide secure identity verification. Your ID.me Verified Identity helps businesses and government agencies ensure that the person logging in to your account is really you and not someone pretending to be you.
This article explains how to set up your ID.me account to use with HHS PMS.
Important
- To use HHS XMS for work, visit Using HHS External User Management System for work.
- If you are looking for the National Practitioner Data Bank (NPDB), go to National Practitioner Data Bank and ID.me.
- To access another HHS application, visit Health and Human Services Department and ID.me.
Get started
HHS Payment Management requires that the email address on your PMS account be the primary email on your ID.me account. Because of this requirement, the process varies slightly depending on whether you already have an ID.me account or are creating an account for the first time.
Select a tab that aligns with your status for complete instructions.
Do not create another account if you already have one. Instead, you’ll need to:
- Add your PMS email as the primary email on your ID.me account
- Sign in to PMS and consent to share your verified identity information
Add your PMS email as the primary email on your ID.me account
If the email address you use with PMS is not connected to your ID.me account, you need to add it and set it as primary before you sign in to PMS using ID.me. Otherwise, you will see the following error screen:
To add the email you use with PMS as the primary email on your ID.me account:
- Sign in to your ID.me account.
- From My Account, select Profile, then in the Email section, select +Add an email.
- Enter your PMS email address. If you want to label this email address as your work email, check the box next to “Work”.
- Select Send confirmation. A confirmation message will be sent to the newly added email address.
Tip: If you don’t receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation. - Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account. - To set your PMS email address as the primary address on your account, select the three dot menu next to the email, then select Set as primary.
Sign in and share your information
To access PMS:
- Go to the Payment Management System (PMS) login page.
- Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
- If required, follow the prompts to provide any additional information.
- From the Authorize screen, review the information that PMS will receive and then select Allow to consent to share that information with them.
If you do not have an ID.me account, you need to:
- Create an ID.me account using your personal email address
- Add your PMS email as the primary email on your ID.me account
- Verify your identity
Create an ID.me account
To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your PMS email.
To create a new account:- Go to ID.me and select Create an ID.me account.
- Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.
Add your PMS email as the primary email on your ID.me account
To successfully verify your identity for PMS, the email address you use with PMS must be the primary email address on your ID.me account.
To add your PMS email as primary:
- From My Account, select Profile, then in the Email section, select +Add an email.
- Enter your PMS email address. If you want to label this email address as your work email, check the box next to “Work”.
- Select Send confirmation. A confirmation message will be sent to the newly added email address.
Tip: If you don’t receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation. - Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account. - To set your new email address as the primary address on your account, select the three dot menu next to the email, then select Set as primary.
Verify for HHS
To verify for PMS:
- Go to the Payment Management System (PMS) login page, then select Sign in with ID.me.
- Select Sign in with ID.me and sign in to your ID.me account.
- Complete sign in using multi-factor authentication (MFA) or set up MFA.
- You can verify using Self-Service or on a video call with an ID.me Video Chat Agent agent:
- Self-Service: For step-by-step instructions, visit Verifying with Self-Service
- Video Call: For step-by-step instructions, visit Verifying with a short video call.
- In-Person: For step-by-step instructions, visit Verifying your identity in-person.
- From the Authorize screen, review the information that the PMS will receive and then select Allow to consent to share that information with them.
After ID.me verifies your identity, you will receive a confirmation message as a way to protect you from fraud.
Do you have multiple ID.me accounts?
If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in Using an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.
Getting help
ID.me Support can help with questions related to:
- The verification process
- Your ID.me account settings
- Deleting your ID.me account
- Other questions involving the use of ID.me
To contact ID.me Support, go to our contact page and sign into your account.
PMS can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting PMS:
- Confirm your verification was successful
- Confirm you shared your information with the organization
- Review our best practices and sample messages of how to request help from the organization you need to access