Using HHS Payment Management System for work

The Department of Health & Human Services (HHS) works with IDMe to verify your identity for the Payment Management System (PMS). IDMe is certified against federal standards to provide secure identity verification. Your IDMe Verified Identity helps businesses and government agencies ensure that the person logging in is really you and not someone pretending to be you.

This article explains how to set up your IDMe Wallet to use with HHS PMS.

Important

To use HHS XMS for work, visit Using HHS External User Management System for work.
If you are looking for the National Practitioner Data Bank (NPDB), go to National Practitioner Data Bank and IDMe.
To access another HHS application, visit Health and Human Services Department and IDMe.

Get started

HHS Payment Management requires that the email address on your PMS account be the default email on your IDMe Wallet. Because of this requirement, the process varies slightly depending on whether you already have an IDMe Wallet or are creating one for the first time.

Select a tab that aligns with your status for complete instructions.

Do not create another wallet if you already have one. Instead, you’ll need to:

Add your PMS email as the default email
Sign in to PMS and consent to share your verified identity information

Add your PMS email as the default email

If the email address you use with PMS is not connected to your IDMe Wallet, you need to add it and set it as default before you sign in to PMS using IDMe. Otherwise, you will see the following error screen:

To add the email you use with PMS as the default email:

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, select Add an email.
Enter your PMS email address, and select "Work" from the Use for drop-down menu.
Select Add email. A confirmation code is set to your email address.

Tip: If you don't receive the email, check your spam folder. You can resend the verification if needed.
Enter the code to verify your email.

To set your PMS email address as the default address, select the three dot menu next to the email, then select Set as default.

Sign in and share your information

To access PMS:

Go to the Payment Management System (PMS) login page.
Select Sign In with IDMe, then sign in and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that PMS will receive and then select Allow to consent to share that information with them.

If you do not have an IDMe Wallet, you need to:

Create one using your personal email address
Add your PMS email as the default email
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an IDMe Wallet

To help ensure you always have access to your IDMe Wallet, create it using your personal email address, then add your PMS email.

To create a new wallet:

Go to IDMe and select Create a wallet.
Enter your personal email address and a strong password, then select Create wallet. Learn how to create a strong password.
Follow the prompts to finish setting up your IDMe Wallet and to confirm ownership of your email.

Add your PMS email as the default email

To successfully verify your identity for PMS, the email address you use with PMS must be the default email address.

To add your PMS email as default:

Go to IDMe My Wallet and sign in.
Select Profile, then in the Email section, select Add an email.
Enter your PMS email address, and select "Work" from the Use for drop-down menu.
Select Add email. A confirmation code is set to your email address.

Tip: If you don't receive the email, check your spam folder. You can resend the verification if needed.
Enter the code to verify your email.

To set your PMS email address as the default address, select the three dot menu next to the email, then select Set as default.

Verify for HHS

To verify for PMS:

Go to the Payment Management System (PMS) login page, then select Sign in with IDMe.
Select Sign in with IDMe and sign in.
Complete sign in using multi-factor authentication (MFA) or set up MFA.
You can verify using one of these methods:
- Self-Service: For step-by-step instructions, visit Verifying with Self-Service
- Video Call: For step-by-step instructions, visit Verifying with a short video call.
- In Person: For step-by-step instructions, visit Verifying your identity in person.
From the Authorize screen, review the information that the PMS will receive and then select Allow to consent to share that information with them.

After IDMe verifies your identity, you will receive a confirmation message as a way to protect you from fraud.

Getting help

IDMe Support

IDMe Support can help with questions related to:

The verification process
Your IDMe Wallet settings
Deleting your IDMe Wallet
Other questions involving the use of IDMe

To contact IDMe Support, go to our contact page and sign in.

HHS PMS

PMS can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting PMS:

Confirm your verification was successful
Confirm you shared your information with the organization
Review our best practices and sample messages of how to request help from the organization you need to access

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