Seeing a “Sorry, you have been blocked” or 1015 error on ID.me? This means our security system detected unusual activity. Here’s how to quickly fix the issue and get back into your wallet.
1. Clear your browser’s cache and cookies
- Clear your browser's cache.
- Clear your browser’s cookies: Google Chrome, Safari, Microsoft Edge
- Try a different browser.
2. Browser settings that might cause “You have been blocked” errors
Apps, extensions, or other software for your browser or system can also cause this error. To prevent this:
- Turn off any browser tools, extensions, or automation software.
- Use your browser’s incognito mode, which disables extensions.
- Uninstall unnecessary apps or extensions.
3. How to fix blocked access by turning off VPN/proxy
If you’re using a VPN or proxy:
- Turn off your VPN.
- Turn off your proxy by referring to your browser’s instructions.