Having trouble verifying your identity with ID.me? Whether you can’t sign in, upload documents, or submit a selfie, this article walks you through quick fixes for the most common issues so you can complete your verification successfully.
Can’t sign in to ID.me? Fix login issues
Find tips and next steps to sign in to your account:
- I can’t sign in to my account
- Resetting your ID.me password
- Multi-factor authentication (MFA) errors
Merge or fix duplicate ID.me accounts
Since you can only have one ID.me account, learn what to do if you create multiple ID.me accounts:
Trouble uploading documents? Try these fixes
Learn what to do if you had trouble uploading your documents or if your documents were rejected.
- Document upload troubleshooting
- I didn't receive a text message to take document photos
- Camera and microphone troubleshooting
My documents were rejected
Learn what steps to take if your identity documents were rejected. For example, you may have submitted an ineligible document or the document was unreadable.
I legally changed my name
If you legally changed your name, you need to verify your identity on a video call. To learn how, visit Verifying using your new legal name.
Selfie not uploading? Fix camera issues
Learn what to do if you have trouble taking or submitting a quality selfie.
- Video selfie troubleshooting
- Best practices for taking a selfie
- I didn't receive a text message to take document photos
- Camera and microphone troubleshooting
Self-Service verification failed? What to do next
If you weren’t able to verify your identity using Self-Service, you will need to verify on a video call.
More video call resources
How to check if you verified successfully
To check if you successfully verified your identity or community and shared your information with the organization or retailer, visit Finding who you shared your information with.
How to restart verification
If you started verifying your identity and didn’t finish, we recommend starting over:
- Go to the agency or organization's website where you want to use ID.me.
- When you’re on the website, select Sign in with ID.me or Verify with ID.me. You may also see a button of the ID.me logo.
- Sign in to your account and follow the prompts to verify your identity or community affiliation.