If you’re seeing an error message like “Something isn’t right” or “Something went wrong” on ID.me, this article explains what the message means and how to fix the issue.

ID.me error messages and what they mean

• Change rejected
• Something isn't right
• Something went wrong

If you see an error message:

1. Troubleshoot your internet connection and browser
   1. Make sure you have a strong internet connection or wifi signal. 
   2. Update your browser to ensure you’re using the latest version.
   3. Clear your browser’s cookies and cache.
   4. Try using a different device.
2. Retry the steps you were trying to complete.

Contact ID.me Support

• If you continue to have trouble, Contact ID.me Support.
• If you're unable to sign in or don’t have a wallet, on the Contact Support page, select Start Chat.