If you saw a "Your device is not compatible" message, this guidance will help you find a supported device or confirm what your current device needs.
Here's what your device, browser, operating system, and phone number must support to complete identity verification with ID.me.
Devices
You must use a modern smartphone or tablet. Your device must have:
- Internet access with an up-to-date browser
- A front-facing camera for video selfie
- Motion and orientation sensors for video selfie (built into most modern smartphones automatically)
Phone numbers
Use your personal phone and number
- During Self-Service verification, you’ll be prompted to enter your phone number.
- ID.me will send a verification code to your personal phone from a 5-digit number.
- Make sure to use your own phone number, not a shared one.
Shared phone plans
You can verify your identity even if your number is part of a shared or family plan. Just make sure to enter your own number, not a shared one.
If you don't have a personal phone or are using a shared device, you may be able to verify on a video call instead. Learn more about video call verification.
Voice-over-IP (VOIP) numbers cannot be used
Your phone number must be associated with a physical SIM on a carrier network. Voice-over-IP (VOIP) numbers are not accepted because they're not tied to a physical device and can't be used to confirm you have possession of a phone.
If you use a prepaid phone, it must be registered with one of the following carriers:
- AT&T
- Sprint
- T-Mobile
- Verizon
Browsers
We recommend updating your browser before you start. We support the latest versions of:
Internet Explorer is not supported.
Operating systems
Mobile device
- iOS: iOS 15.2 or later
- Android: Android 8.0 or later
Desktop device
Mac, Windows & Linux: The current and previous versions are supported.
What to do if your device doesn't qualify
If your current device doesn't meet these requirements, here are your options:
- Update your operating system. If your device supports a newer version, this may resolve the issue
- Switch to a modern smartphone or tablet
- Try a public computer, like one at a library
- Borrow a device from a friend or family member
- If none of those work, you may be able to verify on a video call. Learn more about video call verification.