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New Jersey and ID.me

The New Jersey Department of Labor & Workforce Development works with ID.me to provide login and identity verification for New Jersey residents requesting benefits and services online. This article explains how to create your ID.me account and verify your identity.

I’m new to ID.me

To access the NJDOL Unemployment Insurance Benefits online, you’ll need to:

  • Create an ID.me account using your personal email address
  • Add the email address on your NJDOL application (if different from your personal address)
  • Add MFA to protect your account and verify your identity
  • Consent to share your identity information with NJDOL

You only need to verify your identity once—then you can use your ID.me log in at NJDOL and anywhere else ID.me is accepted.

Note: If you are an existing ID.me member, follow the steps on New Jersey and ID.me.

Create an ID.me account 

To help ensure you always have access to your ID.me account, we recommend creating your ID.me account using your personal email address. Once your account is set up and the email address on your NJDOL application is associated with your ID.me account, you can verify your identity. To create a new account:

  1. Go to ID.me and select Create an ID.me account. 
  2. Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
  3. Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.

Add your NJDOL Application email address

To successfully verify your identity for NJDOL, the email address on your NJDOL application is associated with both NJDOL and ID.me. 

  1. Select your name from the navigation bar, select My Account, and then select Profile.
  2. Under “Email,” select + Add Email, then enter your work email address.
  1. Select Send verification. A confirmation message will be sent to your work email address.

    Tip: If you don’t receive the email, check your spam folder. You can select Resend verification to send a new confirmation email.
  2. Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab of your account. You can now verify your identity.

Verify your identity

You can verify your identity using Self-Service, on a video call with an ID.me agent, or in-person at select Identity Network Locations. Select the tab below for an overview of each verification method:

Self-Service Video call In-person

Self-service is the most common verification method and you’ll be guided through the process. To verify, you’ll need:

  • A mobile phone that has a camera or a computer with a webcam 
  • Email address (To successfully verify your identity for NJDOL, the email address on your NJDOL application is associated with both NJDOL and ID.me)
  • Government-issued photo ID (driver's license, passport, passport card, or state ID)
  • Social Security number

To verify your identity using Self-Service:

  1. Go to https://uistatus.dol.state.nj.us/verify and select Verify identity.
  2. Sign in to your ID.me account and set up multi-factor authentication (MFA) to further protect your account.
  3. Select Self-Service.
  4. Follow the prompts to upload your US driver’s license or state photo ID, or select Change Document to upload a passport or passport card. Learn how to take photos of your documents.
  5. Take and submit a video selfie.
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  6. Enter your Social Security number.
  7. Review and confirm that all of your information is accurate, then select Yes. After ID.me verifies your identity you will receive a confirmation message as a way to protect you from fraud.
  8. Select Allow to finish your identity verification process.
Note: If unsuccessful, you may need to verify on an extended video call. During this process, you may be asked to provide a selfie.

Share your information with NJDOL

To complete the verification process, remember to consent to share your information with NJDOL. How you do this depends on the verification method you use:

  • Self-Service: After you confirm your information, select Allow to share your information.
  • Video Chat Agent: Follow the steps in the email you receive after the video call to make sure you share your information with NJDOL. You’ll need to return to New Jersey Unemployment Insurance Claim Status, sign in to your ID.me account, and select Allow.
  • In-person: After you receive an email confirming your identity was verified, return to NJDOL and sign in to your ID.me account. When prompted, select Allow to share your information.

After you’ve shared your identity information with NJDOL, you’ll need to wait for a confirmation email from New Jersey Unemployment before you can start certifying. The New Jersey email will include your next steps for filing your claim. 

For more information on what you can do after you’ve verified your identity for NJDOL, contact the New Jersey Department of Labor.

Get help

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

NJDOL

They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

  1. Confirm your verification was successful
  2. Confirm you shared your information with the organization
  3. Review our best practices and sample messages of how to request help from the organization you need to access.
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