After uploading photos of your documents, selfie, or video selfie on your mobile device, you will be prompted to “Return to the other open browser tab to continue” as shown.

*Example below for users within the Chrome Browser on an iOS device

Steps to switch tabs:

1. Go to the upper right corner of your screen.

2. Locate and select the four squares icon.

3. Select the tab you want to open.

If you do not see a toolbar on your screen, simply scroll up or down to see it.

Tip: If you need to switch devices or browsers, first sign out of your ID.me account. Signing in to different browsers or devices may cause issues.