You may see an error saying that your email is already being used on another ID.me account. This usually happens if you’ve created more than one account, are trying to add an email that’s already in use, or don’t remember registering before. This article explains how to fix the “email already in use” error.
Common “email already in use” errors
You may encounter one of the following error messages:
- “This email is already registered with another ID.me account.”
- “Email not added: This email could not be added because it is either invalid, already associated with another account, or you've attempted to add too many emails within a short period of time.”
Fixing email errors based on your situation
How you fix a duplicate email error depends on what you were trying to do that led to the error.
If you’re adding an email to an existing ID.me account
To fix this error:
- Close your other account to make the email available. For step-by-step instructions, visit Using the email I want when it's on another account. After you close the account, sign in to your existing account and add the email address.
- Alternatively, you can add a different email address to your existing account if you have an email that’s different from the one that caused the error.
If you’re creating a new account and get an email error
To fix this error you will need to use your existing ID.me account. To sign in:
- Go to the ID.me sign-in page.
- Enter your email and password.
- Sign in to your account.
If you don’t remember your password, visit Resetting your ID.me password.
Other reasons for email issues
If you don’t remember creating an account
If you don’t remember creating an account:
- Go to the ID.me sign-in page, enter your email address, then select Continue.
- Select Forgot password?.
- Enter your account email address, then select Continue.
- Reset your password to sign in. Visit Resetting your ID.me password for step-by-step instructions.
If your email isn’t associated with any account
If you enter an email address and it says there isn’t an account associated with that email or the email is not valid, contact ID.me Support for help with next steps. When you submit a ticket to Support, include the email address that you tried to add to your account.