To prevent unauthorized access, your account may be locked if you have too many unsuccessful log-in attempts.
To unlock your account:
1. Click the link in the error message below.
2. On the screen below, enter the Email address on your account, then click Continue.
3. Leave that screen open, then check your email in a new browser tab. You will find a message like the one below
4. Return to the Unlock your ID.me account screen above, and enter the code from the email. Your account will be unlocked and you can attempt to sign in again.
At this point, you may want to reset your password. Click here for more information.