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  1. ID.me Help Site
  2. Managing My ID.me Account
  3. Changing Account Settings

How do I unlock my account?

To prevent unauthorized access, your ID.me account may be locked.

Instructions on how to unlock your account will depend on your particular situation. For detailed information on how to unlock your account, please review the following list of situations and select whichever applies best:

Steps to unlock your account after too many unsuccessful log-in attempts:

1. Select the link in the error message.

Select the underlined text that says here to begin the process of unlocking your ID.me account.

   Select the link here in the error message to begin the process of unlocking your account_step.1_ManagingMyID.meAccount

2. Enter the email address on your account, then select Continue.

   Enter the email address of your account and select continue_step.2_ManagingMyID.meAccount

3. Select the Unlock your account button in your email to confirm your email and continue to Step 5. 

If you are unable to select the button in the email, continue to Step 4.

If you did not receive the email, return to the UNLOCK YOUR ID.ME ACCOUNT screen and select Send it again.

  Select the unlock your account button in the email sent to you to confirm your email address_step.3_ManagingMyID.meAccount
Check your spam, junk and trash folders if you do not see this message in your inbox.

4. Return to the UNLOCK YOUR ID.ME ACCOUNT screen and enter the code from the email. 

 

   If you cannot select the button in the email that was sent to you, you can manually enter the 6 digit code if you return back to the Unlock Your ID.me Account screen_step.4_ManagingMyID.meAccount

5. Your account will be unlocked and you can attempt to sign in again.
After unlocking your account, you may want to reset your password.



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