To prevent unauthorized access, your ID.me account may be locked.
Instructions on how to unlock your account will depend on your particular situation. For detailed information on how to unlock your account, please review the following list of situations and select whichever applies best:
- Suspended account
- Duplicate account
- Forgotten password
- Locked out because of too many unsuccessful log-in attempts (continue reading)
Tip: If you don’t have access to your email, see an error message while signing in, or the steps below don't unlock your account, visit Why can’t I sign into my account?
Steps to unlock your account after too many unsuccessful log-in attempts:
1. Select the link in the error message.Select the underlined text that says here to begin the process of unlocking your ID.me account. |
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2. Enter the email address on your account, then select Continue. |
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3. Select the Unlock your account button in your email to confirm your email and continue to Step 5.If you are unable to select the button in the email, continue to Step 4.If you did not receive the email, return to the UNLOCK YOUR ID.ME ACCOUNT screen and select Send it again. |
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Check your spam, junk and trash folders if you do not see this message in your inbox. |
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4. Return to the UNLOCK YOUR ID.ME ACCOUNT screen and enter the code from the email.
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5. Your account will be unlocked and you can attempt to sign in again. |
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After unlocking your account, you may want to reset your password.