If you're trying to verify your identity with ID.me you may see a message to turn off your VPN. This article explains how to quickly disable your VPN on any device and troubleshoot related issues so you can continue with your verification smoothly.
About VPNs
A VPN can be added to your computer or smartphone to create a secure and private connection to the internet. It works by encrypting your data and routing it through a server in another location, which helps protect your information and can make it appear as if you're browsing from a different place.
Where VPNs are commonly used
- Workplaces: Many companies require employees to use a VPN to securely connect to internal networks. Remote workers also often need to connect to a VPN.
- Public Wi-Fi Networks: People often connect to a VPN if they are using public Wi-Fi networks (e.g., in cafes, airports) to help safeguard their personal information.
How to turn off your VPN on any device
How you disable your VPN depends on the device you’re using. Here are some general tips:
- Smartphone: Go to your settings, look for “VPN” or “Network” settings, then turn off or disconnect the VPN.
- Computer: Look for the icon for your VPN in the top-right menu (Mac) or bottom-right of your screen (Windows) and click it to select 'Disconnect' or 'Turn Off'.
If you’re still having trouble disabling your VPN, refer to the user manual for your VPN or device.
Troubleshoot VPN issues
I turned off my VPN, but I still can’t continue with my verification
Try switching to a different network, then try again. For example, connect to a cellular network instead of Wi-Fi.
I’m not sure if I’m using a VPN
You may be on a VPN if you’re at your workplace or while connected to a public Wi-Fi network. Look for a VPN icon in your system tray or settings to confirm. You only need to turn off your VPN if you receive an alert instructing you to do so.