ID.me may use your personal phone and phone number to verify that you are you—and not a fraudster pretending to be you. This article offers tips to keep in mind when selecting and submitting a phone number.
Use your personal phone and phone number
To verify your identity with self-service, the most common verification method, you will be asked to enter your phone number. After entering your phone number, ID.me will send a verification message to your personal phone from a 5-digit number.
Tip: If you use a shared device or don’t have a phone, select to Verify on a video call. For more information on how to verify with a video call, visit What is an ID.me Trusted Referee video call?
Do not use voice-over-IP numbers
For security reasons, we cannot use voice-over IP phone numbers. If you are using a prepaid phone, it must be registered with Verizon, AT&T, T-Mobile, or Sprint.
Open the verification link
If you received a link via text message, it must be opened on the phone it was sent to.
Note: If you are unable to verify your phone number after several attempts, look for a Verify identity on a video call button. For more information on how to verify with a video call, visit What is an ID.me Trusted Referee video call?