As part of the identity verification process, we use the physical possession of a phone in your name to verify that you are you – and not a fraudster pretending to be you.
If your phone number could not be verified, you can retry with a different number.
Keep the following considerations in mind when selecting and submitting a phone number:
- Use a phone number whose account is in your name. To verify your identity using your phone, we need a phone number and/or account that is in your name – not a family member’s name. Landlines are OK, too.
- Use a number that is not voice-over-IP. For security reasons, we cannot use voice-over IP phone numbers.
- If you are using a prepaid phone, it must be registered with Verizon, AT&T, T-Mobile, or Sprint.
- Open the verification link on the device it was sent to. If you received a link via text message, it must be opened on the phone it was sent to.
If you are still unable to successfully verify your phone number after several attempts, look for a Verify identity on a video call button like the one below to verify your identity with a Trusted Referee.
NOTE: If your phone is not a smartphone, select Home Phone or Cell Phone without a Web Browser on the screen below.
