To verify your identity online, without the assistance of a Trusted Referee, we use the physical possession of a phone in your name to verify that you are you—and not a fraudster pretending to be you.
If you received an error code D0100, contact the ID.me Member support team.
Keep the following considerations in mind when selecting and submitting a phone number:
Use a phone number whose account is in your name.
To verify your identity using your phone, we need a phone number and/or account that is in your name – not a family member’s name. Landlines are OK, too.
Use a number that is not voice-over-IP.
For security reasons, we cannot use voice-over IP phone numbers. If you are using a prepaid phone, it must be registered with Verizon, AT&T, T-Mobile, or Sprint.
Open the verification link on the device it was sent to.
If you received a link via text message, it must be opened on the phone it was sent to.
If you are unable to successfully verify your phone number after several attempts, look for a Verify identity on a video call button.