If you’re having trouble verifying your identity, your web browser may need to be updated or cleared of temporary files. Follow the steps below to fix common browser issues.

Update your browser

Using an outdated browser can cause pages to load incorrectly or block secure features used by ID.me. Make sure your browser is up to date:

• Update Google Chrome
• Update Safari
• Update Mozilla Firefox
• Update Microsoft Edge

After updating, close and reopen your browser before trying again.

Clear your browser cache

Temporary files stored by your browser can sometimes cause errors when loading secure pages. Clearing your cache can help fix this:

• Clear cache in Google Chrome
• Clear cache in Safari
• Clear cache in Mozilla Firefox
• Clear cache in Microsoft Edge

After clearing your cache, restart your browser and try verifying again. 

If you still have trouble, visit Troubleshooting common technical issues for more help.