If you recently changed your name, phone number, or home address, this error message might display while verifying your identity online: “We couldn’t verify your identity: Error Code: E4301”. This article explains what to do if you see this error.
Other variations of this error include Error E4302 and Error E4303. You’ll use the same steps, mentioned below, to fix any of these errors.
If you see any of the errors mentioned above:
- Select Retry and choose the same verification method or another method.
- Make sure the information you entered and the information on your documents are the same.