Steps to submit a help ticket:
1. Start a ticket.You may also start a ticket by:
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2. Fill out the form with your information.Please enter the email address associated with your ID.me account. |
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3. Type a subject that describes your situation.Do your best to keep your response short. If you are experiencing an error, you can enter the error code number here. Our ticket system will suggest help articles based on your response. Please review the suggested articles before submitting your ticket. |
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4. Select the “How can we help you?” dropdown menu.This will give you a list of options to choose from, select one that best fits your situation. |
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Depending on the option you select, more dropdown menus may appear below. Please continue to select options from each menu to help specify how we can best assist you. |
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5. Add a description of the issue you’re running into.Be sure to include as many relevant details as possible. |
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6. Select the check box under "Verify My Email" to confirm that the email you entered is your own. |
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7. Include relevant attachments.If you have a screenshot, video, or file that adds context to your issue, please include it by selecting Add file. |
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8. Select Submit.An ID.me Member Support Representative will reach out to you via email to help resolve your issue. |