For questions about your IRS error codes, tax transcripts, refund status, and tax payments, you must contact the IRS directly. ID.me can only help with identity verification. This article outlines common scenarios that require reaching out to the IRS for additional support.

IRS error codes

If you see one of the following IRS error codes after verifying your identity, you’ll need to contact the IRS directly for help. ID.me Support can’t assist with these issues:

• 5001 – Displays after signing in to your ID.me account.
• 6000 – A security condition is preventing you from accessing an IRS online service. You won’t be able to use the service right now.
• 6001 – The name on your ID.me account doesn’t match what the Social Security Administration has on file. You may need to update your name on your ID.me account.
• 6101 – You verified your identity without using a Social Security number (SSN) or Individual Taxpayer Identification number (ITIN). The IRS currently requires one of these to access online services.

To contact the IRS, visit their Contact page.

Get your IP PIN

To learn how to get your IP PIN, visit Getting your IP PIN from the IRS.

Request your tax transcript

To request your tax transcript:

1. Visit https://www.irs.gov/individuals/get-transcript.
2. Select Sign in to your online account.
3. Select Sign in with ID.me, then sign in to your account. If you don’t have an ID.me account, create a new account.
4. View and download your available transcripts.

For more information, visit Get your tax records and transcripts. 

Check your tax refund status

To check on your refund status:

1. Visit https://www.irs.gov/wheres-my-refund. 
2. Select Check your refund.
3. Enter your information, then select Submit.

For more information, visit the IRS Refunds page.

Tax payments and payment plans

To make a payment or sign in to your IRS online account, visit IRS payments. 

For answers to common questions about payments, visit Additional information on payment plans.

Find your adjusted gross income (AGI)

To learn how to find your AGI, visit the IRS AGI page.

Other tax forms and documents

ID.me cannot provide assistance or advice on the following IRS documents. For help with any of these forms, please contact the IRS:

• CP303 Notices 
• CP14 Notice
• Employer Identification Number (EIN)
• Preparer tax identification number (PTIN)
• Transmitter Control Code (TCC)
• W-2, W-9, 5040 and 8082 forms 

Contact the IRS

To find IRS contact information, visit irs.gov/help/telephone-assistance.