After verifying your identity for the Internal Revenue Service (IRS), you will need to contact the IRS for questions related to your IRS account, tax documents, and more. ID.me can only help with questions related to the identity verification process. This article explains common scenarios where you must contact the IRS.
Get an IP PIN
You must get your Identity Protection Personal Identification Number (IP PIN) from the IRS. ID.me does not process or handle IP PIN requests. To learn how to contact the IRS, visit Getting an IP PIN from the IRS.
Request tax transcripts
If you need your tax transcripts, you need to get them online from irs.gov or request them directly from the IRS. ID.me cannot provide tax transcript information. To request your tax transcript from the IRS:
- Visit https://www.irs.gov/individuals/get-transcript.
- Select Get transcript online.
- Select Sign in with ID.me or if you have an existing IRS account, log in with your IRS username and password.
- Follow the steps and enter the necessary information to request your tax transcript.
If you have questions about or trouble requesting tax transcripts, try the alternative options for requesting your tax transcript or contact the IRS.
Other tax forms and documents
If you need help with the following tax documents, records, or forms, you need to contact the IRS. ID.me cannot offer insight or advice about the following documents:
- Adjusted Gross Income (AGI)
- CP14 Notice
- Economic Impact Payments (Stimulus checks)
- Employer Identification Number (EIN)
- Preparer tax identification number (PTIN)
- Transmitter Control Code (TCC)
- W-2, W-9, 5040 and 8082 forms
- 6419 letters (related to Child Tax Credits)
CP303 notices
The IRS sends CP303 notices to those whose information was used to access an IRS application. This notice is to ensure that you used your own information to access an IRS application and not someone pretending to be you.
- If you accessed this service, you don't need to do anything.
- If you did not access this service, please immediately call the number on your notice.
For more information, visit the IRS CP303 page.
IRS error codes
You may come across specific IRS error codes when using ID.me. This article includes a list of IRS error codes and next steps to address the error.
| Error code | Next steps |
|---|---|
| 2001 |
Confirm that the name you used to register with ID.me matches your legal name as reported to the Social Security Administration. Follow the steps in the Updating your legal name help article to review and update your name. |
| 5001 |
Try signing in to your ID.me account again. |
| - 8016 |
For help with any of these error codes, you must contact the IRS. To contact the IRS, visit the IRS website to learn more about online tools and resources, or receive telephone or local assistance. Additional resources can also be found at the bottom of the application login page, in the section titled “What if I can’t verify my identity?" |
| - 8028 |