There are a few ways to verify your identity on a video call with a Video Chat Agent if you’re not able to complete the call in English:
- When a Video Chat Agent joins the video call, ask for an agent that speaks your language. You can verify in over 240 languages over a video call. If your primary language is one other than English, tell the Video Chat Agent the language you want to speak during your verification. They will bring in a third-party interpreter for your video call.
- You can also have an in-person translator help you during the video call.